Small Businesses Are “AI-Curious,” But There Are Generational Divides

All products recommended by Bizreport are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.

Small Businesses Are AI-Curious, But There Are Generational Divides (1)
  • American Express released a survey that found that 41% of small business owners are prioritizing AI.
  • The survey also found that there is a generational divide in the adoption of AI, with Gen-Z and Millennial small business owners more likely to prioritize AI than older generations.
  • AI can be used to save time, improve data security, and boost customer service efficiency.
  • Small businesses can use AI for customer service, marketing, and other tasks.

AI Adoption Among Small Businesses

A recent survey by American Express found that 41% of small business owners are prioritizing AI. This means that nearly half of small businesses are interested in using AI to improve their operations.

The survey also found that there is a generational divide in the adoption of AI. Gen-Z and Millennial small business owners are more likely to prioritize AI than older generations. For example, 56% of Gen-Z and Millennial small business owners reported that they are prioritizing AI, while only 24% of baby boomer small business owners said the same.

Generational Divide in AI Adoption

There are a few reasons why there is a generational divide in the adoption of AI. One reason is that Gen-Z and Millennial small business owners have grown up with technology and are more comfortable using it. They are also more likely to be familiar with the benefits of AI and how it can be used to improve businesses.

Another reason for the generational divide is that older generations may be more hesitant to adopt new technologies. They may be worried about the cost of AI or the security of their data. However, it is important for small businesses of all ages to consider the benefits of AI and how it can help them grow their businesses.

Benefits of AI for Small Businesses

There are many benefits of AI for small businesses. AI can be used to save time, improve data security, and boost customer service efficiency. For example, AI can be used to automate tasks such as customer service, marketing, and data entry. This can free up time for small business owners to focus on other aspects of their businesses.

AI can also be used to improve data security. AI can be used to identify and prevent cyberattacks. This is important for small businesses because they are often targeted by cyberattacks.

Finally, AI can be used to boost customer service efficiency. AI can be used to answer customer questions, resolve issues, and provide recommendations. This can help small businesses provide better customer service and improve customer satisfaction.

How Small Businesses Can Use AI

There are many ways that small businesses can use AI. Some of the most common ways include:

  • Customer service: AI can be used to answer customer questions, resolve issues, and provide recommendations.
  • Marketing: AI can be used to create personalized marketing campaigns, target potential customers, and measure the effectiveness of marketing campaigns.
  • Data security: AI can be used to identify and prevent cyberattacks.
  • Operations:AI can be used to automate tasks such as customer service, marketing, and data entry.

Small businesses can use AI to improve their operations and grow their businesses. By understanding the benefits of AI and how it can be used, small businesses can gain a competitive advantage.

Share:
Share

ABOUT THE AUTHOR

Chinonso Dioha
Chinonso Dioha, MBA
Business Advisor & Analyst
Chinonso Dioha is a highly-skilled professional SEO article writer, data analyst, and web content specialist with over 3+ years of experience writing viral articles, SEO articles, blog posts, marketing articles, health articles, and financial articles. He possesses thorough expertise in high-quality research, meeting and surpassing editorial objectives, and delivering high-quality service. Specialities include metaverse, e-commerce, technology, business, call-to-action, buying guides, how-to – articles, product reviews, sales and lots more.

ABOUT THE REVIEWER

Kristina Knight-1
Kristina Knight, Journalist , BA
Content Writer & Editor
linkedin
Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with BizReport.com, NBC News, Soaps.com, DisasterNewsNetwork, and many more publications.

+ 3 sources

Bizreport Advisor adheres to strict editorial integrity standards avoids using tertiary references. We have strict sourcing guidelines and rely on peer-reviewed studies, academic research. To ensure the accuracy of articles in Bizreport, you can read more about the editorial process here.

  1. American Express Launches First Small Business Financial Confidence Report. about.americanexpress.com. Published May 25, 2023. Accessed June 2, 2023. https://about.americanexpress.com/newsroom/press-releases/news-details/2023/American-Express-Launches-First-Small-Business-Financial-Confidence-Report/default.aspx
  2. Dumas B. US small businesses are “AI-curious” but divided on benefits of new tech, study finds. FOXBusiness. Published May 31, 2023. Accessed June 2, 2023. https://www.foxbusiness.com/technology/us-small-businesses-ai-curious-divided-benefits-new-tech-study-finds
  3. As Wall Street pushes valuations of AI companies into the atmosphere, America’s small businesses are getting more “AI curious,” survey shows. Business Insider Africa. Published June 1, 2023. Accessed June 2, 2023. https://africa.businessinsider.com/markets/as-wall-street-pushes-valuations-of-ai-companies-into-the-atmosphere-americas-small/tvr5jgy.amp